We are confident you will be pleased with the service you receive. However, should you have any concerns as to how your matter is being dealt with, or about a bill you have received, please would you raise them with the person handling your matter who will try to resolve the problem. If the matter is not resolved please forward your complaint to the Principal Angela Noonan, in writing to LAS Solicitors, The Rivendell Centre, White Horse Lane, Maldon CM9 5QP or by telephone 01621 874590.
If we have not been able to resolve your complaint within eight weeks you you may refer it to the Legal Ombudsman. Please note however that this right does not apply to certain businesses, charities or trustees. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint, or within six years of the occurrence of the act or omission about which you are complaining (or, if outside of this period, within three years of when you should reasonably have been aware of it). The Legal Ombudsman may be contacted on 0300 5550333, or by post at PO Box 6806 Wolverhampton WV1 9WJ, or via the website www.legalombudsman.org.uk. If the dispute concerns a bill, you may alternatively apply to the court for the bill to be assessed under Part III of the Solicitors Act 1974. Please note that we are entitled to charge interest if all or part of the bill remains unpaid.
If you believe that the complaint does not relate to poor service but to a breach in regulatory rules then you may raise a complaint with the Solicitors Regulation Authority (SRA) information as to how this may be done is via the website https://www.sra.org.uk/consumers/instructing/your-right-to-complain/